Refund policy
Help with failed delivery, duplicate charges and other order problems.
Pre-launch policy draft. Seller information and legal review are still being completed. Live payments remain unavailable until these details are approved.
Policy version: draft-v1
Who operates the service
- Legal seller / controller
- Not yet published
- Registered address
- Not yet published
- Country
- Not yet published
- Registration number
- Not yet published
- Applicable jurisdiction
- Not yet published
- Contact
- The contact address will be published before live sales begin.
Contact us about an order
Contact the seller using the address above and include the order reference, payment date and a short explanation. Use the email attached to your order where possible. Never send payment-card details, passwords or provider credentials. If the seller’s contact details are not yet published, live purchases remain disabled.
Report not received
First check your order status and spam folder. A ready report may be available on the status page even when email is delayed. If the report could not be prepared or delivered, ask the seller to investigate, restore access or assess a refund. A failed service will not be presented as successfully delivered.
Duplicate payments and refunds
Report a suspected duplicate charge so the payment records can be checked. Approved refunds go through the original payment provider and payment method where supported; bank processing times vary. A full refund revokes access to the private report. Partial refunds reduce the amount charged without being shown as a second order.
Digital content and your rights
Reports are created from the dates and product you submit. Immediate preparation, withdrawal rights and any legally valid exceptions must be explained in the final seller-approved terms. This policy does not remove mandatory consumer rights or guarantee a particular psychological, financial or relationship outcome. A symbolic interpretation is not a factual prediction.